Effective Date: 24 June 2025

This Privacy Policy describes how Problem Hacking Holdings Pty Ltd (“Problem Hacking”, “we”, “our”, or “us”) collects, uses, shares, and secures personal information through our website at problemhacking.com and any associated subdomains (collectively, the “Site”). By using the Site, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue your use of the Site.

1.0 Information we collect and how we use it

We collect personal information in two primary ways: information you provide directly to us, and information collected automatically through your use of the Site. The types of personal information you may provide include your name, email address, phone number, payment information (processed via third-party providers), account login credentials, feedback, survey responses, or other details you submit through forms or communication channels. We collect and use this information to provide services to you, manage our relationship, respond to enquiries, administer research and development activities, customise your user experience, and send relevant updates or marketing materials (only where you have opted in). We also use this information for internal administrative and legal compliance purposes.

Automatically collected data includes your IP address, browser type, referring pages, device information, and interactions with the Site. We collect this data using cookies, analytics tools, and log files to analyse performance, improve functionality, understand user behaviour, and deliver a tailored experience.

2.0 Legal Basis for Processing (UK/EU Residents)

If you are a resident of the European Union or the United Kingdom, our legal basis for collecting and processing your personal information depends on the personal information concerned and the context in which we collect it. We process personal data based on your consent, the necessity of processing for the performance of a contract, compliance with a legal obligation, or our legitimate interests, such as improving our services, enhancing security, or maintaining business operations.

‍3.0 Sharing of your information

We may share your personal information with trusted third-party service providers who assist us in delivering our services, including IT and hosting providers, analytics platforms, marketing tools, and payment processors. These providers are only permitted to use your data as instructed by us and must comply with appropriate data protection obligations. We may also disclose personal information if required by law, regulation, court order, or to protect our legal rights and safety. In the event of a merger, acquisition, or corporate restructuring, we may transfer your information to a third party, provided appropriate safeguards are in place. We do not sell your personal information.

4.0 Cookies and tracking technologies

Our Site uses cookies and other tracking technologies to enhance your browsing experience, analyse site traffic, and deliver relevant content. Cookies are small data files stored on your browser. We use essential cookies to ensure the site functions correctly, performance cookies to measure usage and effectiveness, and optional cookies for personalisation and marketing where you have provided consent. You may manage your cookie preferences via your browser settings or through the cookie consent tool on our Site. Please note that disabling certain cookies may affect the functionality of the Site. We maintain a separate Cookies Policy which can be accessed via our website at the following URL <INSERT URL>.

5.0 Your Rights and Choices

You have the right to access, correct, update, or delete your personal information. You may also withdraw your consent to processing, object to our use of your information where we rely on legitimate interest, and request a copy of your data in a portable format. These rights may vary based on your location and applicable data protection laws, including the General Data Protection Regulation (GDPR), UK GDPR, the Australian Privacy Act, and the California Consumer Privacy Act (CCPA). To exercise any of these rights or make a privacy-related request, please contact us at privacy@problemhacking.com.

6.0 Data transfers and retention

Your information may be stored and processed in countries outside your place of residence, including Australia, the United States, or others where our service providers are located. We take appropriate steps to ensure that cross-border data transfers comply with applicable laws, including the use of standard contractual clauses and other safeguards. We retain your information for as long as necessary to fulfil the purposes outlined in this Policy, or as required by applicable legal, accounting, or regulatory obligations.

7.0 Security of your information

We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorised access, loss, misuse, or alteration. However, no system or transmission of data over the Internet is completely secure, and we cannot guarantee absolute security.

8.0 Children’s privacy

Our Site and services are not directed to children under the age of 13 (or under the age of digital consent in your jurisdiction). We do not knowingly collect personal information from children. If we become aware that we have inadvertently received such data, we will take steps to delete it as soon as possible. Parents or guardians who believe we may have collected data from a child may contact us directly.

9.0 Changes to this Privacy Policy

We may update this Privacy Policy from time to time in response to changing legal, technical, or operational requirements. Any changes will be posted on this page with an updated effective date. If the changes are material, we may notify you through the Site or via email where appropriate. Your continued use of the Site after such changes constitutes your acceptance of the updated Privacy Policy.‍

10.0 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Problem Hacking Holdings Pty Ltd
Email: hello@problemhacking.com
Postal Address: 48/1 Gladstone Street, Newtown, NSW, 2042

If you are located in the UK or EU and wish to raise a concern about how we have handled your data, you may also contact your local data protection authority.

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